Legal · Arcloop
Refund Policy
Effective date: 22 September 2026
1. Overview
Arcloop sells credits and subscription plans for drawing review. This policy explains when you can get your money back. It forms part of our Terms of Service.
2. Refundable Situations
- Unused prepaid credits: credits you purchased but have not consumed may be refunded on request within 15 days of purchase.
- Duplicate or erroneous charges: if you were charged twice, or a charge was clearly incorrect, we will refund the difference promptly.
- Service failure on our part: if the Service fails repeatedly for reasons we control and you cannot use the credits for which you paid.
3. Non-Refundable Situations
- Consumed credits — credits already spent on analyses, whether or not you were satisfied with the report.
- Free credits — promotional credits have no cash value.
- Change of mind after an analysis has run, unless covered by Section 2.
- Abuse — accounts terminated for violating our Terms.
4. How to Request a Refund
- Email contact@arcloop.tech from the email address on your account.
- Include your order reference ID and the reason for the request.
- We acknowledge within 24 hours and resolve within 15 days.
5. How Refunds Are Issued
Approved refunds are returned to the original payment method via our payment partner (Zaakpay). Depending on your bank, the credit may take 5–10 business days to appear. We never ask you to share card details, OTPs, or PINs.
6. Payment Disputes
For disputes about a specific payment, contact the payment partner first, then us at contact@arcloop.tech with the order reference.
7. Grievance Redressal
If your refund request is denied or delayed, contact us at contact@arcloop.tech.
Escalation:
- National Consumer Helpline — 1915 or consumerhelpline.gov.in
- Consumer Disputes Redressal Commission (as per the Consumer Protection Act, 2019)